Frequently Asked Questions
When will my order arrive?
Pre-orders for The Foundations Collection will begin shipping in May 2023. All orders with pre-order items have a possibility of being delayed until May 2023 at this time.
Arrival times for packages will vary depending on the packages' final destinations.
At the moment, new orders will take up to 4 business days to ship out from the United States.
Do you ship internationally?
Yes we do! Though please be aware there may be additional duties and fees required upon receiving your package in certain countries.
I need to make an update to my order. Is that possible?
We cannot guarantee any changes to your order can be made after it has been submitted. This includes adding additional products and updating shipping addresses.
Please make sure your order is correct before submitting.
You may use the Contact Us form below to make a request asking if any changes are possible.
Will you restock?
These designs are limited edition. We are currently not planning to restock any sold out designs for online purchase.
All sales are final. Refunds may be approved in cases of product damage or other product issues.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your items have any damages, please immediately contact us with photo evidence of the damaged area(s) and of the full product, also showing the damages.
The best way to ensure an exchange is to return the item you'd like to exchange and once the return is accepted, make a separate purchase for the new item. Customers will need to provide their own shipping label for any exchanges. Please send us a message through our contact form below to begin the exchange process.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well. Shipping fees may not be included in refunds.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return/refund questions using the Contact Us form below.